some more gasoline. You can install it yourself, or pay
the vendor to install it for you."
CUSTOMER: "What!?" I paid $12,000. for this car! Now you tell me
that I have to keep buying more components? I want a car
that comes with everything built in!"
HELPLINE: "General Motors HelpLine, how can I help you?" CUSTOMER: "Your cars suck!"
HELPLINE: "What's wrong?"
CUSTOMER: "It crashed, that's what went wrong!" HELPLINE: "What were you doing?"
CUSTOMER: "I wanted to run faster, so I pushed the accelerator
pedal all the way to the floor. It worked for a while,
and then it crashed -- and now it won't start!"
HELPLINE: "It's your responsibility if you misuse the product. What do
you expect us to do about it?"
CUSTOMER: "I want you to send me one of the latest version that
doesn't crash anymore!"
HELPLINE: "General Motors HelpLine, how can I help you?" CUSTOMER: "Hi! I just bought my first car, and I chose your car
because it has automatic transmission, cruise control,
power steering, power brakes, and power door locks."
HELPLINE: "Thanks for buying our car. How can I help you?" CUSTOMER: "How do I work it?"
HELPLINE: "Do you know how to drive?"
CUSTOMER: "Do I know how to what?"
HELPLINE: "Do you know how to drive?"
CUSTOMER: "I'm not a technical person! I just want to go places in my car!"
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